General Questions
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How will I know if my package is ready for delivery?
You will receive a notification when your package(s) are ready and be prompted to schedule convenient delivery; you can also login to your account and check the status of each order.
How do I schedule a delivery?
You can schedule a delivery by (a) following the link in the notification email sent to you or (b) log in to your account and click “schedule delivery” following which you will be prompted to either ‘Pre-pay’ or ‘Pay at drop-off’.
How will I know my charges?
You will be notified via email or you can login to your account and view your balance.
Additional Fees/Charges
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Why am i charged custom duties?
Custom duties are variable and based on the product’s value and the type of product. It is only calculated on products with USD$50 or more in value.
Why am i charged with a processing fee?
All products with a value of $50USD and over requires additional paperwork, delays and processes and will attract a processing fee of $7USD.